Nicholas
Cousins

About

Datacenter infrastructure professional with 4+ years in IT, driving operational excellence at Microsoft.

As a Sr. DCIT Support Technician at Microsoft, I provide expert guidance on IT datacenter processes and procedures to enhance team efficiency and ensure compliance. I have honed my skills in change management, continuous improvement, and resource management — enabling our team to deliver high-quality data center support.

My journey spans roles as a Data Center Technician at Microsoft and GSC Support Technician at Lunavi, where I developed strategies for complex task execution and conducted quality control assessments. Equipped with CompTIA A+, Azure Fundamentals, and multiple Microsoft datacenter certifications, I am committed to fostering operational excellence in dynamic IT environments.

Experience

Sr. DCIT Support Technician

MicrosoftCurrent

Nov 2025 – PresentCheyenne, WY · On-site / Hybrid

• Expert guidance on IT datacenter processes and procedures to enhance team efficiency and compliance
• Driving change management, continuous improvement, and resource management across datacenter operations
• Enabling the team to consistently deliver high-quality data center support

Data Center Technician

Microsoft

2024 – Nov 2025Cheyenne, WY · On-site

• Executed complex datacenter tasks with precision and consistency
• Conducted quality control assessments ensuring compliance with Microsoft datacenter standards

GSC Support Technician

Lunavi

2022 – 2024Cheyenne, WY

• Developed strategies for complex task execution in a managed services environment
• Quality control assessments and standards compliance across client infrastructure

Top Skills